Task Area 5

IT Operations and Maintenance



The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Operational Support
  2. Software Maintenance and Upgrades
  3. Telecommunications Maintenance (Data, Voice, Images, including Wireless)
  4. Infrastructure Management Services (IMS)
  5. Configuration Management
  6. Network/Hardware Support
  7. Help Desk/IT Support
  8. Resource Management
  9. Backup and Recovery Management
  10. Installation, Configuration, and Tuning
  11. Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
  12. System Management
  13. IT Training
  14. IT Operation and Maintenance Planning
  15. Data Quality Management
  16. Transformation Services
  17. Continual Service Improvement
  18. Balanced Scorecard for Operations
  19. IT Infrastructure Optimization